Support Centre Overview

The Support Centre page is your source for information about OCHART. This page contains user guides, tracking tool guides, and harm reduction reporting guides.

screenshot of support center page

Search Bar

Use the search bar located at the top of the page to find resources by keyword (e.g. "tracking tool" or "submitting a report").

screenshot of support page search bar

After entering a term, click the magnifying glass icon located to the right of the search bar to activate the search. You will be automatically brought to the search results page where you can locate and select the resource that you're looking for.

Click the name of the resource to view the resource details.

screenshot of support page search results

User Guides

The user guides section contains resources that apply to using the OCHART website, such as definitions, page overviews etc. Most of the resources that you will need are located in this section. Guides on submitting your organization's data and the OCHART validation process are also available in this section. Guides related to the tracking tools and harm reduction are not located in this section.

user guides

If you don't see the user guide in this section, click View All to see a list of all available user guides.

Locate the user guide that you need and click the name to open the user guide.

user guide details page

You can use the quick menu on the left to navigate to other user guides if required. You can also return to the support homepage by clicking View All Topics at the top of the quick menu.

You can use the search bar at the top of the page to search for another user guide.

If there is a PDF version or associated files available for the user guide, a download link will be located at the bottom of the page.

Tracking Tool Guides

To the right of the user guide section are sections for each of the OCHART tracking tools; Education, Outreach and Community Development, Hepatitis C Teams Activities and HIV Resources Ontario Tracking Tool. They contain user guides specific to each tracking tool.

The user guides for the tracking tools will look and function the same as other user guides. Refer to the user guide section above for more information.

tracking tool guides

Harm Reduction

Below the user guides, there is a section containing support articles specific to harm reduction (Section 6 of the OCHART report).

harm reduction guides

Contact Support

If you cannot locate the resource or information you're looking for in the support page you can contact ochart@ohtn.on.ca for assistance.